Kosar, N., & Kuzo, N.
(2017).
Increasing the level of customers service at service centres as a factor of mobile operators competitive position strengthening.
Economics, Entrepreneurship, Management,
4(1),
33-40.
https://doi.org/10.23939/eem2017.01.033
Article
Increasing the level of customers service at service centres as a factor of mobile operators competitive position strengthening
Abstract
It has been established that despite the global trends, in Ukraine, the number of subscribers to services of mobile operators reduced. In order to strengthen the competitive position of mobile operators it is proposed to increase the level of the services provided in customer service centers, based on the evaluation of their current level. The research proved that special attention should be given firstly to the reduction of the waiting time of customers, to the increase of the speed of service provision as well as professionalism of the employees, providing consultation services
Keywords
mobile communication, market of services, mobile connections, customer service centers, level of service
Received 01.12.2016, Revised 07.01.2017, Accepted 10.03.2017
Retrieved from Vol. 4, No. 1, 2017
Suggested citation
https://doi.org/10.23939/eem2017.01.033
Pages 33-40
References
References in the process of publication